Refund Policy

i) Any cancellation/exchange in accordance with the above terms qualifies for payment reversal/replacement of the Product depending on availability of the Product and preference of User.

ii) All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% plus applicable taxes (Two Percent (2% plus applicable taxes) of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance amount would be processed for refund to the User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

iii) Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within 15 working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to the User’s bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

iv) All refunds will be made out through crediting the account from which the payments were made.

v) Interest Fee Reversal – In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Interest fee debited to Users card account shall be reversed in accordance with the terms of the respective bank and User shall have to contact its card issuing bank directly. The Company recommends that User should inform the card-issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card-issuing bank. The Company shall not be responsible for any delay or issues relating to refund of Interest by respective bank.

vi) The aforesaid terms and conditions in respect to refund by the Company shall be referred to “Refund Policy.”

 A) Refunds are generally initiated in the following scenarios: (i) When Prepaid Orders are canceled by Customer/Seller/Windzard before delivery any of the circumstances (ii) If our courier partner is unable to deliver the order (iii) If you wish to return the product, in accordance with our Return Policy  

B) The refund depends upon the mode of payment. Please refer to the list below:
Net banking: 4 – 7 Business days,
Debit card: 7 – 11 Business days
Credit card: 10 – 18 Business days
Neft: 4 -7 Working Days
Wallets: 7 – 9 Working Days

C) In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank’s customer care number to know the status of the transaction or you can directly reach us at support@windzard.com

D) For some orders, we initiate a refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller.

E) The refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package or any other physical damage.

F)  We provide a refund for COD orders in Four modes such as (i) Vouchers (ii) Bank Account (NEFT) (iii) Exchange of some other products (iv) Wallets. Note: We don’t refund in Cash.

G) For NEFT transfer customer needs to provide a Bank account number, Account holder’s name, IFSC code (mentioned on your bank cheques)

H) In case the replacement product is out of stock, a refund shall be initiated.