Shipping & Orders
1) What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at 24/7 helpline or mail us at support@windzard.com. We will follow up with the courier partner and notify you at the earliest possible.
2) Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to attempt to deliver your order over the next 2 days. In case you’re unable to respond to our calls. Immediately reaches us on support@windzard.com so we will schedule the delivery according to your convinces.
3) I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48-72 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at support@windzard.com.
Payments:-
1) If I have a saved card on Windzard, will I be able to use a new card for my next payment?
Yes. Even if you’ve saved your card details on Windzard, you always have the option to use any other credit/debit card to pay.
2) What are the different modes of payment available?
You can use any one of the following payment methods:
Credit card
Debit card
Net Banking
Cash on Delivery
E-Gift cards
Wallets
3) What all the Credit cards are eligible for EMI?
EMI is available for Credit cards from the following banks Citi, SBI, HDFC, Kotak, Standard Chartered, HSBC, Axis, ICICI, IndusInd.
4) Does Windzard store my credit/debit card information?
Windzard stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
5) Is it safe to use my credit/debit card on Windzard?
Yes, all your online transactions on Windzard is secure with the highest levels of transaction security currently available on the Internet and 100% kept highly confidential. Windzard uses the latest bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Windzard are processed through secure and trusted payment gateways (Such as Razorpay, PayUmoney, Paytm, etc.) managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
6)What credit/debit cards are accepted on Windzard?
We accept VISA, MasterCard, Maestro, Rupay, American Express, Diner’s Club and Discover credit/debit cards.
Up to 5% Instant Discount* on Rupay, Cards Up to INR 150.
:Payment through CC AVENUE gateway is eligible to avail of the offers.
Minimum cart value: INR 999
Maximum discount per card account: INR 150
Eligible product categories: Electronics, Home Appliances, Home & Kitchen items. This offer will be
visible on the product pages of all eligible products.
Offer is applicable to the first Rupay Cards transaction Using CC Avenue Gateway.
Offer can be availed only once during the Offer Period.
:There is no limit on the number of transactions. However, the maximum discount per account during the Offer Period is INR 150
: The discount will be credited instantly during the checkout of the payment
No, Cash on Delivery (COD) is not eligible for the offer
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
Get Instant Discount* on Master and Visa Debit Cards Up to INR 50.
Payment through CC AVENUE gateway is eligible to avail of the offers.
There is no limit on the number of transactions. However, the maximum discount per account during the Offer Period is INR 50.
The discount will be credited instantly during the checkout of the payment.
No, Cash on Delivery (COD) is not eligible for the offer.
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
Up to 5% Instant Discount* on UPI transactions.
There is no limit on the number of transactions. However, the maximum cashback per cart account during the Offer, the Period is INR 250.
The cashback will be credited instantly during the checkout of the payment.
If your payment failed while placing an order, windzard.com gives you an option to revive your payment.
No, Cash on Delivery (COD) is not eligible for the offer.
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
