What are the delivery charges?
The delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Each product has delivery charges of Minimum Rs 45 charge for delivery per item is applied if the order value is less than Rs 500. While orders of Rs 500 or above are delivered free.
How can I check my order status?
You can check the status of your order by clicking the “Track Order” below.
How long does it take to deliver the product after it has been dispatched?
It usually takes between 4 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and Seller’s location.
We will notify you on your registered contact details via Email or SMS with the tracking number and courier or delivery partner details, once the order has been dispatched.
In case a seller is unable to fulfill the order on time, we will transfer the order to another Seller. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2-3 weeks after the order is cancelled.
Why is my order not delivered within the expected delivery date?
It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the products. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates. In some cases, there could be a delay depending upon your shipping address, Seller’s location, courier services, and unfavorable climatic conditions
Can I change my delivery address after I place an order?
No currently, we don’t allow to change the address once the order is placed.
Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.
What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at 24/7 helpline or mail us at support@windzard.com. We will follow up with the courier partner and notify you at the earliest possible.
Why have I received a partial order?
Since your products may be shipped from different sellers, orders with multiple products and different delivery time-lines will be delivered to you separately.
What is the estimated delivery time?
Sellers generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
Which courier will deliver my item?
We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.
Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and seller’s location.
Does Windzard deliver to my location?
Enter your PIN code in the PIN code tool located on the item’s information page. It will confirm if we deliver to your location. We almost delivered 10,000+ Pin codes
Are there any hidden costs on items sold by Sellers on Windzard?
There are “No hidden” charges when you make a purchase on Windzard. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged extra depending on the Seller’s shipping policy.
Why is the COD option not offered in my location?
The availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to attempt to deliver your order over the next 2 days. In case you’re unable to respond to our calls. Immediately reaches us on support@windzard.com so we will schedule the delivery according to your convinces.
How can I get my orders delivered faster?
Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date.
The order status is ‘Delivered’ but I have not received it. What should I do?
Check with your neighbour/front desk, and friends, etc. if someone accepted the package. If no one accepted delivery, immediately reaches us on support@windzard.com
I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48-72 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at support@windzard.com.
Does Windzard deliver internationally?
No, Windzard does not deliver to international locations. But we will ensure that we developing our Branches all over the world. Anyhow some sellers may ship internationally also but it is purely based on the seller policy. For international shipping, you can directly contact us at internationalshipping@windzard.com. Courier charges may vary due to customs duties and other taxes
What is RTO?
“Return To Origin” or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
Hence, it is shipped back to the sender
Still, you wish that following items corrected and delivery does not happen means you can directly reach us on support@windzard.com
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our Logistics partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Windzard or our Logistic Partners, you can return the item through a third-party courier service. Return fees are borne by the Seller.
What happens after an RTO is received by Windzard?
If it is a Cash On Delivery Order, the product will be sent back to the seller. If it is a Prepaid Order, we will refund the amount to your bank account within 24-48hours.
Hence, it is shipped back to the sender.
Can I club my orders from different sellers to be delivered together?
No, sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.
Can I cancel my replacement request?
No problem. If you change your mind, you can refuse the pickup of your item.
Up to 5% Instant Discount* on Rupay, Cards Up to INR 150.
:Payment through CC AVENUE gateway is eligible to avail of the offers.
Minimum cart value: INR 999
Maximum discount per card account: INR 150
Eligible product categories: Electronics, Home Appliances, Home & Kitchen items. This offer will be
visible on the product pages of all eligible products.
Offer is applicable to the first Rupay Cards transaction Using CC Avenue Gateway.
Offer can be availed only once during the Offer Period.
:There is no limit on the number of transactions. However, the maximum discount per account during the Offer Period is INR 150
: The discount will be credited instantly during the checkout of the payment
No, Cash on Delivery (COD) is not eligible for the offer
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
Get Instant Discount* on Master and Visa Debit Cards Up to INR 50.
Payment through CC AVENUE gateway is eligible to avail of the offers.
There is no limit on the number of transactions. However, the maximum discount per account during the Offer Period is INR 50.
The discount will be credited instantly during the checkout of the payment.
No, Cash on Delivery (COD) is not eligible for the offer.
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
Up to 5% Instant Discount* on UPI transactions.
There is no limit on the number of transactions. However, the maximum cashback per cart account during the Offer, the Period is INR 250.
The cashback will be credited instantly during the checkout of the payment.
If your payment failed while placing an order, windzard.com gives you an option to revive your payment.
No, Cash on Delivery (COD) is not eligible for the offer.
*This Offer (defined below) is being run by select sellers on Windzard.com (Mobile App/Mobile
Site/Website) which Platform is owned and operated by Windzard Ecommerce Private Limited
(“Windzard”).
*By participating in this Offer (defined below), the user (“Customer” or “You” or “Your”) agrees to be
bound by these terms and conditions (“T&C”); the Terms of Use, Privacy Policy and other relevant
documentation including any modifications, alterations or updates thereof, that are published on
the Platform.
This document is an electronic record in terms of Information Technology Act, 2000, and the Rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
